Privacy Policy — 12merryph
Your privacy and data security are our top priorities
Last Updated: January 1, 2026
How 12merryph Protects Your Data
256-Bit SSL Encryption
All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption.
Secure Data Storage
Your personal and financial information is stored on secure servers with restricted access and regular security audits.
Philippine DPA Compliant
12merryph fully complies with the Philippine Data Privacy Act of 2012 and all applicable data protection regulations.
No Data Selling
We never sell your personal information to third parties. Your data is used solely for platform operations and compliance.
Access & Control
You have the right to access, correct, or delete your personal data at any time by contacting our support team.
KYC Verification
Identity verification protects both you and the platform from fraud, money laundering, and unauthorized account access.
12merryph uses the personal information we collect for the following purposes:
- Account Management: To create and maintain your player account, authenticate your identity, and provide you with access to the platform's features and services.
- Transaction Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate records of your account balance and transaction history.
- Regulatory Compliance: To comply with legal and regulatory obligations, including age verification, identity verification, anti-money laundering (AML) checks, and reporting requirements under Philippine law and PAGCOR regulations.
- Fraud Prevention: To detect, prevent, and investigate fraudulent activity, money laundering, collusion, and other prohibited activities that violate our Terms and Conditions.
- Customer Support: To respond to your inquiries, resolve disputes, provide technical support, and communicate with you about your account.
- Platform Improvement: To analyze usage patterns, monitor platform performance, identify technical issues, and improve the functionality and user experience of the 12merryph platform.
- Marketing Communications: To send you promotional offers, bonuses, newsletters, and other marketing communications about 12merryph services, where you have consented to receive such communications. You may opt out at any time.
- Responsible Gaming: To implement responsible gaming tools such as deposit limits, session time limits, and self-exclusion, and to identify players who may be at risk of problem gambling.
Under the Philippine Data Privacy Act of 2012, 12merryph processes your personal data on the following legal bases:
- Consent: You have provided explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications.
- Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) and to provide the services you have requested, including account management and transaction processing.
- Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, including age verification, KYC requirements, AML regulations, and reporting obligations under Philippine law.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support, and service improvement, provided that such interests do not override your fundamental rights and freedoms.
12merryph does not sell your personal information to third parties. However, we may share your information with the following categories of recipients in limited circumstances:
- Payment Processors: We share necessary payment information with third-party payment service providers (such as GCash, PayMaya, and banking partners) to process deposits and withdrawals on your behalf.
- Identity Verification Services: We may share identification documents and personal information with third-party KYC and identity verification service providers to verify your identity and comply with regulatory requirements.
- Regulatory Authorities: We may disclose your information to PAGCOR, the National Privacy Commission, law enforcement agencies, and other regulatory bodies when required by law or in response to valid legal requests.
- Fraud Prevention Services: We may share information with third-party fraud detection and prevention services to protect the platform and other players from fraudulent activity.
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, data storage, customer support, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.
Third-Party Confidentiality: All third parties with whom we share your personal information are required to maintain the confidentiality and security of your data and to use it only for the specific purposes for which it was disclosed.
12merryph implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:
- Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology. Sensitive data stored on our servers is encrypted at rest.
- Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis. All employees and contractors with access to personal data are bound by confidentiality obligations.
- Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls, including 24/7 monitoring, access restrictions, and environmental controls.
- Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.
- Incident Response: We maintain an incident response plan to detect, respond to, and recover from security incidents. In the event of a data breach affecting your personal information, we will notify you and the National Privacy Commission as required by law.
- Account Security: We encourage you to use strong, unique passwords and to enable two-factor authentication (where available) to protect your account from unauthorized access.
Your Responsibility: While we take extensive measures to protect your data, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your account credentials. Never share your 12merryph username or password with anyone, and contact our support team immediately if you suspect unauthorized access to your account.
12merryph retains your personal information for as long as necessary to fulfill the purposes for which it was collected, and to comply with applicable legal, regulatory, and business requirements. Our data retention practices are as follows:
- Active Accounts: While your account remains active, we retain all personal information associated with your account, including registration data, transaction history, and gaming records.
- Closed Accounts: Following the closure or termination of your account, we retain your personal information for a minimum of five (5) years to comply with anti-money laundering regulations, tax obligations, and other legal requirements under Philippine law.
- Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial regulations.
- Identity Verification Documents: KYC documentation is retained for the period required by applicable regulations, typically five (5) years following the end of the business relationship.
- Marketing Data: If you have opted out of marketing communications, we retain a record of your opt-out preference to ensure we do not contact you again for marketing purposes.
- Support Communications: Records of customer support interactions are retained for up to three (3) years to assist with dispute resolution and service improvement.
Upon expiry of the applicable retention period, your personal information will be securely deleted or anonymized in accordance with our data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by 12merryph:
- Right to Be Informed: You have the right to be informed about how your personal data is collected, used, stored, and shared. This Privacy Policy is intended to fulfill that obligation.
- Right to Access: You have the right to request a copy of the personal information we hold about you, including information about how it is being processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You may update certain account information directly through your account settings.
- Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another data controller where technically feasible.
- Right to Lodge a Complaint: If you believe that 12merryph has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Exercising Your Rights: To exercise any of the rights described above, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. We may require you to verify your identity before processing your request.
12merryph uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver relevant content. The following types of cookies are used:
- Essential Cookies: These cookies are strictly necessary for the operation of the 12merryph platform. They enable core functions such as user authentication, session management, and security features. The platform cannot function properly without these cookies.
- Performance Cookies: These cookies collect information about how you use the platform, such as which pages you visit most frequently and whether you encounter any errors. This information is used to improve platform performance and user experience.
- Functional Cookies: These cookies allow the platform to remember your preferences and settings, such as your preferred language, display settings, and game preferences, to provide a more personalized experience.
- Analytics Cookies: We use analytics tools to collect aggregated, anonymized data about platform usage. This helps us understand user behavior and improve our services.
- Marketing Cookies: These cookies are used to deliver relevant promotional content and offers based on your interests and browsing behavior on the platform.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 12merryph platform. For more information about managing cookies, refer to your browser's help documentation.
12merryph primarily processes and stores your personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines, for example when we use third-party service providers located in other jurisdictions.
When we transfer personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the Philippine Data Privacy Act of 2012. These safeguards may include:
- Transferring data only to countries that have been recognized as providing an adequate level of data protection.
- Implementing contractual clauses with third-party recipients that require them to protect your personal data to the same standard as required under Philippine law.
- Obtaining your explicit consent for specific international transfers where required by applicable law.
The 12merryph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21.
Underage Access: If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on our platform, please contact us immediately at [email protected].
Parents and guardians are encouraged to monitor their children's online activities and to use parental control tools to prevent underage access to online gambling platforms. 12merryph supports responsible gaming and the protection of minors from gambling-related harm.
12merryph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this Privacy Policy, we will:
- Update the "Last Updated" date at the top of this Privacy Policy.
- Notify registered players via email or through an on-platform notification where the changes are material and affect your rights.
- Where required by applicable law, obtain your consent before implementing changes that significantly affect how we process your personal data.
Your continued use of the 12merryph platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.